Technical FAQ Center
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Technical FAQ Center

Frenquently Asked Questions

Registration

  1. I have purchased the program from iOrgsoft and get the license info, but the program won’t allow me to register, what should I do?
  2. What if I lost my license code?
  3. When I type the license name and code, why it pops up an error?
  4. I have a laptop and a desktop, can I install your software on both of them with the same register info?
  5. Do I need to re-register after I re-install the software?

Order informaion

  1. If I purchased the wrong product, can I change the order for the right one?
  2. How can I remove the product I don’t need in my cart before payment?
  3. Why should I download a trial version before purchasing?
  4. What’s the difference between the trial versioin and the official version?
  5. I tried many times to purchase your product, but I failed every time, why? And how can I buy it successfully?

Payment and delivery

  1. What payment do you accept?
  2. What happens after I pay for the order?
  3. When can I get the software?
  4. Is it secure to purchase from your Website?
  5. If I buy a CD for flip video covnerter, how can I get it and how can I install the software with the CD?

Refund policy

  1. What’s your refund policy?

General questions

  1. Is it free to upgrade my purchased program? And how can I get the new version of the program?
  2. How to report bugs?
  3. Do you provide support for trial users?
  4. I've tried converting a few Flip videos as a batch, but every time I do - the first one converts properly but the others convert to a smaller resolution.
  5. How to remove the watermark?