FAQ, frequently asked questions, questions

Frequently asked questions and the answers can be found here.

Registration

• I have purchased your software, but I didn’t receive my license code, why?
• I can’t open the software properly, what’s wrong?
• Do I need to re-register after I re-install the software?
• I have a laptop and a desktop, can I install your software on both of them with the same register info?
• When I type the license name and code, why it pops up an error?

Order informaion

• I tried many times to purchase your product, but I failed every time, why? And how can I buy it successfully?
• What’s the difference between the trial versioin and the official version?
• Why should I download a trial version before purchasing?
• How can I remove the product I don’t need in my cart before payment?
• If I purchased the wrong product, can I change the order for the right one?

Payment and delivery

• If I buy a CD for flip video covnerter, how can I get it and how can I install the software with the CD?
• Is it secure to purchase from your Website?
• When can I get the software?
• What happens after I pay for the order?
• What payment do you accept?

Refund policy

• What’s your refund policy?

General questions

• How to remove the watermark?
• I've tried converting a few Flip videos as a batch, but every time I do - the first one converts properly but the others convert to a smaller resolution.
• Do you provide support for trial users?
• How to report bugs?
• Is it free to upgrade my purchased program? And how can I get the new version of the program?

What's Next

• Ask a question via online form >>